Frequently Asked Questions

We know building or remodeling a home comes with many questions and we’re here to make the process as clear and stress-free as possible. Below are some of the most common questions we hear from homeowners as they begin their projects.

1. What types of projects does Michael Hayes Builders specialize in?

We build and remodel homes that reflect each client’s unique lifestyle and vision. Our work includes custom new homes, full-home renovations, kitchen and bath remodels, basement finishes, and outdoor living spaces. Whether you’re starting fresh or reimagining your current home, we bring decades of craftsmanship, design insight, and personal attention to every project.

We also have deep experience building lake-view homes and custom properties across Northern Michigan and restoring historic homes throughout West Michigan.

2. How does the design and build process work from start to finish?

We believe great homes start with clear communication and collaboration. From our initial consultation to your final walkthrough, our process is built around transparency and trust.
We’ll help you:

Define your goals, style, and budget
Review and refine your design plans
Manage permitting and approvals
Oversee subcontractors and project completion with consistent quality and communication
Deliver a finished home that meets every expectation

Throughout the process, you’ll always know what’s happening and what’s next with direct communication and 1:1 meetings with Mike Hayes directly, who personally oversees each project from concept through completion.

3. How are projects priced and what should I budget for?

Each project is unique, but our pricing approach is always transparent and detailed. After our initial consultation, we’ll provide a comprehensive estimate outlining materials, labor, and allowances based on your design preferences and scope.

Our goal is to ensure every project aligns with your vision and budget through open discussion, careful planning, and honest communication from start to finish.

4. What is the typical timeline for a project?

5. Do you work with clients who already have architectural plans or designers?

6. What areas of Michigan do you serve?

We proudly serve Grand Rapids and the surrounding communities, including Ada, Cascade, Rockford, Lowell, East Grand Rapids, and Forest Hills.
In addition to West Michigan, we’ve also built custom homes in Northern Michigan, including Frankfort, Onekama, and Harbor Springs.

If you’re outside these areas, reach out - we’re always happy to discuss your project and determine if we’re a good fit.

7. How do you handle changes or unexpected issues during construction?

Changes are a normal part of any custom project. If you’d like to adjust design details, materials, or finishes during construction, we’ll review the impact on timeline and budget together in a 1:1 meeting, document any updates, and ensure your approval before moving forward.

We take a proactive approach to communication so nothing catches you off guard. Every decision is clear, documented, and made collaboratively.

8. Are you licensed and insured? Do you offer a warranty?

Yes — Michael Hayes Builders is fully licensed and insured in the state of Michigan, giving you complete confidence in our work and compliance with local building standards.

We also stand behind our craftsmanship with a limited warranty on workmanship and materials, and all products and finishes are supported by their respective manufacturer warranties. We remain available long after your project is complete to answer questions or assist with future maintenance or upgrades.